NZ Chat Privacy Policy

This Privacy Policy explains how NZ Chat collects, uses, shares, retains, and protects information when you use the NZ Chat mobile application and related services on Android and iOS.

NZ Chat is provided by Natronz Company Limited (“Natronz”, “we”, “us”, or “our”).

The information we process depends on the features you use, the permissions you grant, and the device and platform on which you use NZ Chat.

We process information used to create and manage your account, such as your phone number, account identifier, sign-in information, display name, profile and cover photos, and language. You may also choose to provide profile details such as a biography, birthday, gender, education, occupation, relationship information, and interests. If you sign in using Google or Apple, we receive information made available through that sign-in method.

We process messages and content you send or share, including text, images, videos, files, stickers, voice messages, contact cards, shared locations, replies, forwarded content, feed posts, comments, and related social activity. We also process delivery and read status, timestamps, sender and recipient identifiers, group information, and other information needed to operate these features.

When you use calls, meetings, livestreams, or screen sharing, NZ Chat and its service providers process live audio, video, screen content, participant and channel identifiers, and call-related technical information to connect and maintain the communication.

With your permission, NZ Chat accesses names and phone numbers from your device address book. Phone numbers and contact relationships may be sent to our services to identify contacts who use NZ Chat, help you communicate with them, and support contact-sharing features.

With your permission, NZ Chat may process precise or approximate location, including coordinates, a geohash, timestamps, and your device's last known location. We use this information for Nearby discovery, displaying nearby users, and location-sharing features. Depending on the permissions you grant and how the app is operating, location information may be updated while the app is in use or running in the background.

We and our service providers may process device and application information, such as device or installation identifiers, operating system, app version, IP address and connection information, notification tokens, feature interactions, advertising identifiers, crash reports, performance information, and diagnostic logs.

We use this information to operate and secure NZ Chat, deliver notifications, understand feature performance, troubleshoot problems, measure use, and show or measure advertising.

When you request comment translation, voice transcription or translation, generated speech, or AI-generated responses, we process the selected text, audio, language, prompts, and related identifiers needed to provide the requested result. Transcripts, translations, and generated audio may be stored so the result can be delivered and reused within NZ Chat.

If you make an in-app purchase, request a withdrawal, or use wallet features, we may process product and order information, purchase tokens, price, currency, coin or balance records, timestamps, transaction status, and your account identifier. For withdrawals, we also process the bank-account or cryptocurrency-wallet details and transaction information you provide.

When you contact us, block another user, or use an available reporting feature, we may process your contact details, account information, the content of your request, and any related messages or attachments needed to respond or address safety concerns.

We use information to:

• create, authenticate, and maintain accounts;

• provide messaging, calls, content sharing, social, Nearby, translation, AI, payment, and other features selected by users;

• deliver messages, service notices, and push notifications;

• display profiles and content to the recipients or audiences selected by users;

• process purchases, balances, and withdrawal requests;

• personalize language and app functionality;

• provide, measure, and improve advertising and analytics;

• diagnose problems and maintain service performance and reliability;

• prevent and investigate abuse, spam, fraud, and security incidents;

• respond to support requests and protect users; and

• comply with legal obligations and enforce our terms.

Your profile information, messages, shared content, posts, comments, location, and social activity may be visible to the people or audience with whom you choose to share them. Recipients may save, copy, forward, or otherwise retain content after receiving it.

We use service providers to operate NZ Chat. Depending on the feature, relevant information may be processed by providers supporting:

• authentication, databases, cloud storage, notifications, diagnostics, analytics, and configuration, including Google Firebase services;

• translation, speech recognition, and generated speech, including Google Cloud services;

• mobile advertising and measurement, including Google Mobile Ads and Meta Audience Network;

• media storage and delivery, including Amazon Web Services;

• live audio and video communication, including Agora;

• camera effects, including DeepAR;

• AI-generated text or images, including OpenAI; and

• in-app purchases, including Google Play or the applicable app marketplace.

These providers process information for the services they supply and may also process data under their own terms and privacy policies.

We may disclose information when reasonably necessary to comply with law or a valid legal request, protect users or the public, investigate fraud or abuse, enforce our agreements, or protect the rights and security of NZ Chat. If the business or service is reorganized, merged, acquired, or transferred, relevant information may be transferred as part of that transaction, subject to applicable law.

NZ Chat may request access to contacts, camera, microphone, photos, videos, files, notifications, and location. Each permission supports related features, such as finding contacts, capturing or sharing media, making calls, receiving notifications, discovering nearby users, or sharing a location.

You can manage permissions through your device settings. Disabling a permission may prevent the related feature from working. Revoking a permission does not automatically delete information already submitted or shared.

NZ Chat also provides certain controls for notifications, media downloads, language, blocking, biometric app locking, and Nearby visibility. Some controls affect how information is displayed without deleting information already stored. You may disable device location permission if you do not want NZ Chat to receive further device location information.

We retain information for as long as reasonably necessary to provide NZ Chat, maintain security and service records, resolve disputes, process transactions, and meet legal obligations. Retention varies according to the type of information, the feature for which it is used, and operational, security, financial, backup, and legal requirements.

When an account-deletion request is processed, account information and related records are deleted or de-identified where applicable. Some information may remain for a limited period in backups, security logs, transaction records, or records that we must retain for legal or fraud-prevention purposes. Content already delivered to other users may remain in their accounts or copies.

You may request deletion of your NZ Chat account through the Delete Account option in the app's Settings. You may also contact us at jeerapat2009@gmail.com to request account or personal-data deletion. We may ask for information needed to verify that you control the relevant account before processing a request.

Deleting the app from your device does not delete your NZ Chat account. Some shared content, transaction records, security records, and temporary backup copies may remain as described in the Data Retention section.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. Access to systems and information is limited according to operational needs. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

NZ Chat uses cloud and technology providers that may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we take reasonable steps to protect information during international processing.

NZ Chat is intended for people who are at least 18 years old or have reached the age of legal majority in their country, whichever requirement is higher. If you believe that a person who does not meet this requirement has provided personal information through NZ Chat, please contact us.

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To submit a privacy request, contact jeerapat2009@gmail.com. We may verify your identity before fulfilling a request, and some rights may be subject to legal exceptions.

We may update this Privacy Policy when our services, data practices, or legal obligations change. We will publish the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice.

For questions about this Privacy Policy or NZ Chat's handling of personal information, contact: